FAQ

 

About Our Artwork

What materials are your artworks made from?

At EARTHFORM STUDIO, we create modern wall art designed for contemporary interiors.

Our artworks are produced using high-quality art printing materials selected for sharp details, accurate colors, and long-lasting visual quality.

Each piece is carefully created to bring depth, texture, and a refined artistic atmosphere to modern living spaces.

Our collections continue to evolve with a focus on nature-inspired forms, timeless aesthetics, and contemporary interior design.


Are frames included?

Frame options depend on the specific artwork selected.

Some artworks are available as unframed prints, while selected designs may also be offered with premium framing options.

Please check the product details page for available sizes, formats, and framing choices before placing your order.


What sizes are available?

Available sizes vary depending on the artwork design.

Common size options include:

  • Small accent pieces for bedrooms, offices, and cozy spaces

  • Medium artwork suitable for apartments and personal spaces

  • Large statement pieces designed for living rooms and feature walls

All available sizes are displayed on each product page.

We recommend measuring your wall space before selecting a size.


Orders and Production

How long will my order take?

Each artwork is made after your order is placed.

Production usually takes approximately 2–5 business days before shipment.

After production, estimated delivery times are generally:

  • United States: approximately 7–15 business days

  • Canada: approximately 7–15 business days

  • Australia and other international locations: approximately 7–15 business days

The total estimated delivery time is usually around 9–20 business days, including production and shipping.

Once your order has been shipped, you will receive tracking information by email.

Please note that delivery times may vary depending on your location, carrier operations, customs processing, and other circumstances outside our control.


Do you ship internationally?

Yes, we ship internationally to most destinations worldwide.

Shipping availability, delivery times, and shipping costs may vary depending on your location.

Available shipping options and costs will be displayed during checkout.


How is my artwork packaged?

Every artwork is carefully packaged to help ensure it arrives safely.

Our packaging is designed to protect your artwork during transportation and reduce the risk of damage.

For canvas and framed artwork, we use protective packaging solutions to help maintain the quality and condition of your piece throughout delivery.


Shipping and Tracking

Where can I find my order tracking information?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details.

You can use the tracking information provided to follow your package until delivery.

If you cannot find your tracking email, please check your spam or promotions folder.


Why is my tracking information not updating?

Tracking information may take 24–72 hours to update after your order has been shipped.

During international transportation or customs processing, tracking updates may appear less frequently.

If your tracking information has not updated for an extended period, please contact our support team and we will assist you.


Returns, Refunds, and Changes

What if my order arrives damaged?

We want your artwork to arrive in perfect condition.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged artwork

  • Photos of the packaging

  • Shipping label information

Our team will review your request and provide an appropriate solution, which may include a replacement, refund, or other resolution depending on the situation.


Can I return my order?

Because our artworks are made specifically after purchase, we generally do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size selection

  • Personal preference

However, if your order arrives damaged, defective, or incorrect, please contact us and we will assist you.

For complete details, please visit our Return & Refund Policy.


Can I cancel or modify my order?

Orders can be cancelled or modified only before production begins.

If you need to make a change or cancellation request, please contact us as soon as possible after placing your order.

Once production has started, we may not be able to cancel or modify your order because your artwork has already entered the creation process.


Custom Artwork

Do you offer custom artwork?

Currently, EARTHFORM STUDIO focuses on our curated collections of nature-inspired modern artwork.

We are continuously developing new designs and expanding our collections.

If you have a special request, feel free to contact us and we will do our best to assist you.


Do you sell digital downloads?

Currently, EARTHFORM STUDIO specializes in physical wall art products.

We do not offer digital downloads or downloadable artwork files at this time.


Materials and Product Information

Will the artwork look exactly like the image shown online?

We make every effort to display our artwork as accurately as possible.

However, slight differences may occur due to:

  • Different screen settings

  • Monitor calibration

  • Printing processes

  • Material characteristics

  • Lighting conditions

Minor variations in color or appearance are not considered defects.


Contact

How can I contact you?

If you have any questions about our artwork, orders, shipping, or returns, our customer care team is happy to assist you.

You can contact us at:

Email:
support@earthformart.com

Business Hours:
Monday–Friday

We typically respond within 24–48 business hours.

For order-related inquiries, please include:

  • Your order number

  • The email address used at checkout

  • A brief description of your request

This helps us locate your order and provide assistance faster.


Thank you for choosing EARTHFORM STUDIO.
We appreciate the opportunity to help you bring meaningful artwork into your space.