Refund policy

Made-to-Order Products

All EarthForm Studio wall art prints are made to order. Each piece is created specifically after an order is placed.

Because of our made-to-order production process, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

We encourage customers to carefully review product details, dimensions, and images before placing an order.

Damaged, Defective, or Incorrect Items

We are committed to ensuring your artwork arrives safely.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.

If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement, refund, or partial refund depending on the circumstances.

Return Authorization

Please do not send items back without contacting us first.

If a return is required, we will provide return instructions. Unauthorized returns may not be accepted.

Refund Processing

Approved refunds are issued to the original payment method after review.

Refunds are typically processed within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Order Changes and Cancellations

Orders may be changed or cancelled only before they enter production.

Please contact us as soon as possible after placing your order.

Once production has started, cancellations or modifications cannot be guaranteed.

For return, refund, or order-support questions, please contact us at:

support@earthformart.com